Accessibility statement

This accessibility statement applies to the Fostering Shared Services website.

This website is run by Hammersmith & Fulham Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • tables are not responsive on mobile devices and require you to scroll horizontally to view all the information
  • videos may have text on screen that isn't included in the audio track

Feedback and contact information

Email us at if you need information on this website in a different format like:

  • an accessible PDF
  • large print
  • easy read
  • audio recording
  • or braille

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Email the H&F web team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use the Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

British Sign Language (BSL) users can contact us using a BSL video interpreter. This service is provided by InterpretersLive!

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the exemptions’ listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Not applicable.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Videos published before 23 September 2020

The video Fostering: Care to make a difference was produced and published on our previous website before 23 September 2020 meaning it is exempt from the accessibility regulations.

The issue with the video is that text is presented on screen that isn't included in the audio track making it inaccessible to some people with visual impairments. We have published a transcript of the video that includes this information and can be read out aloud by screen readers. 

Preparation of this accessibility statement

This statement was prepared on 25 September 2023. It was last reviewed on 7 May 2023.

This website was last tested on 21 September 2023. The test was carried out by Hammersmith & Fulham Council.